Cancellation by the customer.
Written notification of a cancellation in the form of an email is required if unnecessary charges are to be avoided. If we do not receive the required notice of cancellation, the full booking fee may be charged. The following is our policy.
For meetings that are scheduled to last between 1 and 5 hours, we require a minimum of 24 hours notice for cancellations or amendments. When the required notice is provided, no charge will apply. If the required notice is not provided the full booking fee will be charged.
For meetings that are scheduled to last for 5 hours or more we require a minimum of 1 week’s notice of cancellations or amendments for no charge to apply. If provided with notice that is more than 48 hours but less than 1 week – a charge of 50% of the booking fee will apply. If provided with notice that is less than 48 hours, the full booking fee will be charged.
Cancellation by the hotel .
The hotel may cancel any meeting room booking on the basis that; there is a possibility the meeting may become over-subscribed or difficult to manage, it poses a threat of any kind to our management and staff, it may prejudice or potentially damage the reputation of the hotel. In such event, the hotel will refund all advance payments made but will have no further liability to the client. In addition, the hotel may cancel any meeting room booking if the Hotel becomes aware of any deterioration in the client's financial situation such that the Hotel reasonably considers the client may not be able to fulfil its material obligations under the agreement; or if the client fails to pay any sum when due.