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Muckross Road, Killarney, V93 V6WF, Ireland
General Tel: +353 064 66 36000
Res Tel: +353 064 66 71550
    •  

      Where is the Gleneagle Hotel and apartments located?

      Muckross Road, Killarney, Co Kerry.
      GPS Coordinates: Lat:       52.0436° N       Long: 9.5013° W

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      How do I get there?

      The Gleneagle Hotel is located on the Muckross Road (N71), on the left-hand side approximately 1km from Killarney town centre. The INEC concert and music venue is situated beside The Gleneagle Hotel.
      From Cork take the N22 to Killarney, on reaching Killarney follow signs for Muckross Road N71, the hotel is on the left-hand side approximately 2km from Killarney town centre.
      From Kerry Airport, take the N22 towards Killarney and follow the signs for the Muckross Road N71, The Gleneagle Hotel is on the left-hand side approximately 2km from Killarney town centre.
      From Shannon Airport, take the N18 to Limerick, take the N21 to Castleisland, then take the N22 to Killarney and follow the signs for the Muckross Road. If you are travelling by Train or Bus we provide a complimentary shuttle bus facility from Killarney Train Station for our guests. The free shuttle bus meets every train from Dublin up to 5pm daily. To view our shuttle bus timetable click here.

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      How do I make a reservation?

      If a booking is made direct on our website and you wish to pay with a company card, please email reservations – info@gleneaglehotel.com to confirm we can charge the company card provided. You can also call us on (064) 66 71550

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      Do I need a credit card to make a reservation?

      Yes, we require a credit card or debit card for all reservations. This guarantees your room until your arrival date. Your card will not be charged until you arrive at the hotel, unless we require a security deposit prior to arrival. If you cancel your reservation outside our cancellation policy, you will be charged for the first nights stay.

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      I’m booking for someone else, how do I pay for their stay?

      If a booking is made direct on our website and you wish to pay with a company card, please email reservations – info@gleneaglehotel.com to confirm we can charge the company card provided. You can also call us on (064) 66 71550

    •  

      How do I book using a voucher?

      To book your stay using a Gleneagle Hotel or Destination Killarney Voucher please call our Reservations team on (064) 66 71550.

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      How do I make a reservation for a large group? (Hen Party, Stag Party, Sports Club, etc) 

      Group reservations may have different rates and booking requirements. To request a reservation for your group or for more information, please contact our Group Sales Team on (064) 66 71550 or email ann.mccann@gleneaglehotel.com

    •  

      What security deposit is required for group bookings?

      A 25% security deposit is required.

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      What is the Gleneagle Hotel's cancellation policy?

      We require 48 hours’ notice to cancel a room free of charge. If you cancel your reservation outside our cancellation policy, you will be charged for the first nights stay.  This applies to bookings made directly on our hotel website, or bookings made over the phone.  For third party bookings, please consult their website.

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      What is the Gleneagle Hotel Meeting Room Cancellation Policy?

      Cancellation by the customer.

      Written notification of a cancellation in the form of an email is required if unnecessary charges are to be avoided.  If we do not receive the required notice of cancellation, the full booking fee may be charged.  The following is our policy.
      For meetings that are scheduled to last between 1 and 5 hours, we require a minimum of 24 hours notice for cancellations or amendments.  When the required notice is provided, no charge will apply. If the required notice is not provided the full booking fee will be charged.

      For meetings that are scheduled to last for 5 hours or more we require a minimum of 1 week’s notice of cancellations or amendments for no charge to apply.  If provided with notice that is more than 48 hours but less than 1 week – a charge of 50% of the booking fee will apply.  If provided with notice that is less than 48 hours, the full booking fee will be charged.

      Cancellation by the hotel .

      The hotel may cancel any meeting room booking on the basis that; there is a possibility the meeting may become over-subscribed or difficult to manage, it poses a threat of any kind to our management and staff, it may prejudice or potentially damage the reputation of the hotel.  In such event, the hotel will refund all advance payments made but will have no further liability to the client. In addition, the hotel may cancel any meeting room booking if the Hotel becomes aware of any deterioration in the client's financial situation such that the Hotel reasonably considers the client may not be able to fulfil its material obligations under the agreement; or if the client fails to pay any sum when due.

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      How can I make a special request regarding my stay?

      To request a specific room or for any other requests please email info@gleneaglehotel.com  We may not always be able to guarantee your request but will do our very best to accommodate you when possible. If you have specific needs such as accessibility, dietary requirements or questions regarding your request, please call the hotel directly on (064) 66 17550.

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      Looking for something extra?

      If you would like to request a specific room upgrade, occasion cakes, a bottle of wine or chocolates on arrival please contact our reservations team on (64) 66 71550, or email us – info@gleneaglehotel.com.
      We will require a credit card to charge for these items.

    •  

      Can I request a smoking room?

      The Gleneagle Hotel is a non-smoking hotel.

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      Do you have free parking?

      Yes, we have ample free parking at The Gleneagle Hotel. There is parking at the front and rear of the hotel with direct access to the hotel. We have a number of accessible spaces designated and available.

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      What are the check in/check out times of the hotel?

      Check in is available from 4pm onwards for both hotel rooms and apartments.
      Check out time for the hotel rooms is 11.30am and 10.00am for the apartments.

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      Can I leave my luggage in reception if I arrive before check in starts?

      Yes, we can store your luggage if you arrive to the hotel before 3.30pm; there is no charge for this service.

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      Do you have Wifi?

      Yes, WiFi is free for all guests and available in all bedrooms and throughout the hotel.

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      Does The Gleneagle Hotel accept pets?

      We have a number of pet-friendly apartments available. Each apartment can take two pets comfortably and they will be provided with a food and water bowl, and a pet bed.  There are just a couple of house rules; only two pets are allowed per apartment, they must weigh less than 50lbs, be house-trained and they are not allowed in the bedrooms. Service dogs are welcome throughout the hotel

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      Is the hotel wheelchair accessible?

      Yes our hotel is fully accessible. We also have many accessible bedrooms available. To book this room type please call Reservations directly on (064) 66 71550.

    •  

      What if I left an item behind?

      Please contact reception on (064) 66 71500 and we will check lost property for your item.

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      Are they fridges in the bedrooms?

      No, there are no fridges in the bedrooms. Fridges are available in the Apartments only.
      We do have a fridge for guests use at reception for medicines, baby bottles etc.

      We also have a Baby Facility Room on the 2nd Floor of the Hotel in room 249 with baby changing facilities and hot water, the key can be requested from the Hotel Reception.. .

    •  

      Do all guests have free access to the leisure centre?

      Yes, all of our guests have complimentary use of Aquila Club Leisure Centre.  You can enjoy our 25 Meter pool, kiddies’ pool, sauna, steam room, Jacuzzi and fully equipped gym.
      Children under 14yrs must be supervised by an adult when using the facilities.

      Visitors aged 16yrs and older are permitted entry into the gym.

      Opening Times
      Monday- Friday 7am-9pm (Family hrs finish at 8pm)
      Saturdays, Sundays & Bank Holidays 9am-8pm
      These hours are subject to seasonal change
    •  

      What time is breakfast/lunch/dinner served?

      Breakfast is served from 8am - 10.30am (11am at Weekends and Bank Holidays).
      Bar Food is served from 12.30-21.00.
      Dinner is served from 18.00-21.00.
      (Times subject to seasonal change)
      We cater for all dietary requirements and we have a variety of gluten free products which include gluten free breads, gluten free sausages and gluten free cereals as well as having dairy free options available.
      To make a booking please call us on (064) 66 71500.

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      How much is breakfast?

      A full Irish breakfast is €12.50 per adult & €7.50 per child.

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      Are you a family friendly hotel?

      At the Gleneagle, we provide a safe and fun environment for families to holiday together with lots to do and experience as a family. We are delighted that you have chosen to stay with us. Apart from families, we have many other guests and visitors in the hotel, and with that in mind, we would ask everyone to respect the other people around them, including other customers, staff and management of the hotel. We understand that children will be children so we ask that parents adhere to the following house rules. · All children must be closely supervised by a parent or suitable caregiver while in the public areas of the hotel, to include corridors, bars, restaurants, lobbies and reception areas of the hotel. · In the Gleneagle Ballroom, children are not permitted on the dance floor on their own. They must be accompanied by an adult at all times. · Children must leave the bars and public areas of the hotel at 10pm or when the children’s entertainment has finished · Pyjamas are not permitted to be worn in any public areas of the hotel. · Children under 12 must be supervised in the games rooms if there is no staff supervisor present. · Children under the age of 14 must be supervised at all times by a parent or guardian in the leisure centre. If we feel these house rules are not being adhered to, the management or security team may request further co-operation in the form of asking parents to accompany their children to their sleeping accommodation. If there is a lack of respect shown to other customers, or to the management and staff of the hotel, we may, most regretfully and as a last resort have to ask a family to leave the hotel.

    •  

      Do you have a dress code?

      The Gleneagle Hotel/INEC has a long and proud tradition of providing hospitality and world class entertainment. The hotel has been owned and managed by the same family for three generations and the comfort and happiness of all the customers remains the top priority of this business. To ensure a relaxed and happy environment for everyone and in the spirit of respecting those around us, we ask that all customers and patrons of the hotel dress neatly and in an appropriate way when staying in our hotel or when visiting the hotel for a concert. Pyjamas are not permitted to be worn in any of the public areas of the hotel. Swimwear must be worn only in the leisure and not in the public areas of the hotel. What is suitable or appropriate attire is entirely at the discretion of the management of the hotel and furthermore, management reserves the right to refuse admission to the hotel and its facilities for the reason of inappropriate clothing or attire.

    •  

      What if I leave an item behind?

      Please contact reception on 064 66 30700 and we will check lost property for your item.

    •  

      Can I bring my own alcohol into public and event areas?

      As The Gleneagle Hotel is a licensed premise you are not allowed bring alcohol into public or event spaces.

    •  

      Do you offer self catering?

      We offer 2 bedroom self-catering apartments that can sleep up to 5 people.  Please call or email info@gleneaglehotel.com to make an enquiry.

    •  

      Can I send a fax to the hotel?

      Yes, our fax number is (064) 66 326476

    •  

      Church Services

      Full listings of Church Services available from our Guest Relations Team on arrival.

    •  

      Gift Shop

      We have a Gift Shop within the hotel which stocks a selection of souvenirs, crystal, pottery as well as daily newspapers, sweets and minerals (opening hours are subject to change). 

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      Hair & Beauty Salon

      Our Hair and Beauty Salon opens Tuesday to Saturday 9.30am-6pm offering a wide selection of hair, beauty and massage treatments. For appointment please contact the salon directly prior to or during your stay on (064) 667 1568.

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      Shuttle Bus

      The Gleneagle Hotel Shuttle Bus Service is available daily from 9am-5pm. The timetable is available from the Guest Relations desk near the Hotel Reception. We also offer free collections on arrival and departure from Killarney Train Station. The Gleneagle Hotel Shuttle Bus Service is committed to the provision of a fully accessible service incorporating fully accessible vehicles and infrastructure. To view our shuttle bus timetable click here

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      Taxis

      Courtesy telephones are located in the Hotel Reception area, alongside our Guest Relations desk. Alternatively please contact Reception and a receptionist will arrange a Taxi for you.  Should you require a wheelchair accessible taxi please contact Macs Taxi- Denis McCarthy on 0876387342. We advise to book in advance.

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      Mail

      An Post mail can be franked at the Hotel Reception at the same cost as stamps and we can post the items on your behalf.

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      Medical

      Should you need Medical Services during your stay please contact our Guest Relations, Reception or our Duty Manager who can contact a Doctor on your behalf.

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      Elecric Car Charge Point

      As part of our ongoing commitment to the environment, we are delighted to announce the introduction of electric car charging points at our hotel.