• Official website
  • Book Direct for Best Available Rates
  • Free Parking & Wi-Fi
  • Free Cancellation up to 48hrs prior (T&C apply)
  • Free in-house Entertainment

Frequently Asked Questions

If you do not find the answers you're looking for, please contact us for further assistance.

 

WHERE IS THE GLENEAGLE HOTEL AND APARTMENTS LOCATED?
Muckross Road, Killarney, Co Kerry.
GPS Coordinates: Lat:       52.0436° N       Long: 9.5013° W

 

HOW DO I GET THERE?
The Gleneagle Hotel is located on the Muckross Road (N71), on the left-hand side approximately 1km from Killarney town centre. The INEC concert and music venue is situated beside The Gleneagle Hotel.
From Cork take the N22 to Killarney, on reaching Killarney follow signs for Muckross Road N71, the hotel is on the left-hand side approximately 1km from Killarney town centre.
From Kerry Airport, take the N22 towards Killarney and follow the signs for the Muckross Road N71, The Gleneagle Hotel is on the left-hand side approximately 1km from Killarney town centre.
From Shannon Airport, take the N18 to Limerick, take the N21 to Castleisland, then take the N22 to Killarney and follow the signs for the Muckross Road.
If you are travelling by Train or Bus we provide a complimentary shuttle bus facility from Killarney Train Station for our guests. The free shuttle bus meets every train from Dublin up to 5pm daily.


HOW DO I MAKE A RESERVATION?
To make a reservation you can book directly on our website www.gleneaglehotel.com or you can call our reservations team on (064) 66 71550

 

DO I NEED A CREDIT CARD TO MAKE A RESERVATION?
Yes, we require a credit card or debit card for all reservations. This guarantees your room until your arrival date. Your card will not be charged until you arrive at the hotel, unless we require a security deposit prior to arrival. If you cancel your reservation outside our cancellation policy, you will be charged for the first nights stay.

 

I’M BOOKING FOR SOMEONE ELSE, HOW DO I PAY FOR THEIR STAY?
If a booking is made direct on our website and you wish to pay with a company card, please email reservations – info@gleneaglehotel.com to confirm we can charge the company card provided. You can also call us on (064) 66 71550.

 

HOW DO I BOOK USING A VOUCHER?
To book your stay using a Gleneagle Hotel or Destination Killarney Voucher please call our Reservations team on (064) 66 71550.

 

HOW DO I MAKE A RESERVATION FOR A LARGE GROUP? (HEN PARTY, STAG PARTY, SPORTS CLUB ETC.)
Group reservations may have different rates and booking requirements. To request a reservation for your group or for more information, please contact our Group Sales Team on (064) 66 71550 or email gretel.osullivan@gleneaglegroup.ie

 

WHAT SECURITY DEPOSIT IS REQUIRED FOR GROUP BOOKINGS?
A 25% security deposit is required.

 

WHAT IS THE GLENEAGLE HOTEL'S CANCELLATION POLICY?
We require 48 hours’ notice to cancel a room free of charge. If you cancel your reservation outside our cancellation policy, you will be charged for the first nights stay.  This applies to bookings made directly on our hotel website, or bookings made over the phone.  For third party bookings, please consult their website.

 

HOW CAN I MAKE A SPECIAL REQUEST REGARDING MY STAY?
To request a specific room or for any other requests please email info@gleneaglehotel.com  We may not always be able to guarantee your request but will do our very best to accommodate you when possible. If you have specific needs such as accessibility, dietary requirements or questions regarding your request, please call the hotel directly on (064) 66 17550.

 

LOOKING FOR SOMETHING EXTRA?
If you would like to request a specific room upgrade, occasion cakes, a bottle of wine or chocolates on arrival please contact our reservations team on (64) 66 71550, or email us – info@gleneaglehotel.com. We will require a credit card to charge for these items.

 

CAN I REQUEST A SMOKING ROOM?
The Gleneagle Hotel is a non-smoking hotel.

 

DO YOU HAVE FREE PARKING?
Yes, we have ample free parking at The Gleneagle Hotel. There is parking at the front and rear of the hotel with direct access to the hotel. We have a number of accessible spaces designated and available.


WHAT ARE THE CHECK IN/CHECKOUT TIMES OF THE HOTEL?
Check in is available from 4pm onwards for both hotel rooms and apartments.
Check out time for the hotel rooms is 11.30am and 10.00am for the apartments.

 

CAN I LEAVE MY LUGGAGE IN RECEPTION IF I ARRIVE BEFORE CHECK IN STARTS?
Yes, we can store your luggage if you arrive to the hotel before 3.30pm; there is no charge for this service.

 

DO YOU HAVE WIFI?
Yes, WiFi is free for all guests and available in all bedrooms and throughout the hotel.


DOES THE GLENEAGLE HOTEL ACCEPT PETS?
We have a number of pet-friendly apartments available. Each apartment can take two pets comfortably and they will be provided with a food and water bowl, and a pet bed.  There are just a couple of house rules; only two pets are allowed per apartment, they must weigh less than 50lbs, be house-trained and they are not allowed in the bedrooms. Service dogs are welcome throughout the hotel.


IS THE HOTEL WHEELCHAIR ACCESSIBLE?
Yes our hotel is accessible except for our Backstage Bar. We also have many accessible bedrooms available. To book this room type please call Reservations directly on (064) 66 71550


WHAT IF I LEFT AN ITEM BEHIND?
Please contact reception on (064) 66 71500 and we will check lost property for your item.


ARE THERE FRIDGES IN THE BEDROOMS?
No, there are no fridges in the bedrooms. Fridges are available in the Apartments only.
We do have a fridge for guests use at reception for medicines, baby bottles etc.
We also have a Baby Facility Room on the 2nd Floor of the Hotel in room 249 with baby changing facilities and hot water, the key can be requested from the Hotel Reception.

 

DO ALL GUESTS HAVE FREE ACCESS TO THE LEISURE CENTRE?
Yes, all of our guests have complimentary use of Aquila Club Leisure Centre.  You can enjoy our 25 Meter pool, kiddies’ pool, sauna, steam room, Jacuzzi and fully equipped gym.
Children under 16yrs must be supervised by an adult when using the facilities.
Visitors aged 16yrs and older are permitted entry into the gym.
Opening Times
Monday- Friday 7am-9pm (Family hrs finish at 8pm)
Saturdays, Sundays & Bank Holidays 9am-8pm
These hours are subject to seasonal change


WHAT TIME IS BREAKFAST/LUNCH/DINNER SERVED?
Breakfast is served from 8am - 10.30am (11am at Weekends and Bank Holidays).
Bar Food is served from 12.30-21.00.
Dinner is served from 18.00-21.00.
(Times subject to seasonal change)
We cater for all dietary requirements and we have a variety of gluten free products which include gluten free breads, gluten free sausages and gluten free cereals as well as having dairy free options available.
To make a booking please call us on (064) 66 71500.


HOW MUCH IS BREAKFAST?
A full Irish breakfast is €10 per adult & €5 per child.


DO YOU OFFER SELF CATERING?
We offer 2 bedroom self-catering apartments that can sleep up to 5 people.  Please call or email info@gleneaglehotel.com to make an enquiry.


CAN I SEND A FAX TO THE HOTEL?
Yes, our fax number is (064) 66 326476


CHURCH SERVICES
Full listings of Church Services available from our Guest Relations Team on arrival.


GIFT SHOP
We have a Gift Shop within the hotel which stocks a selection of souvenirs, crystal, pottery as well as daily newspapers, sweets and minerals (opening hours are subject to change).

 

HAIR & BEAUTY SALON
Our Hair and Beauty Salon opens Tuesday to Saturday 9.30am-6pm offering a wide selection of hair, beauty and massage treatments. For appointment please contact the salon directly prior to or during your stay on (064) 667 1568.


SHUTTLE BUS
The Gleneagle Hotel Shuttle Bus Service is available daily from 9am-5pm. The timetable is available from the Guest Relations desk near the Hotel Reception. We also offer free collections on arrival and departure from Killarney Train Station.


TAXIS
Courtesy telephones are located in the Hotel Reception area, alongside our Guest Relations desk. Alternatively please contact Reception and a receptionist will arrange a Taxi for you.  Should you require a wheelchair accessible taxi please contact Macs Taxi- Denis McCarthy on 0876387342. We advise to book in advance.

MAIL
An Post mail can be franked at the Hotel Reception at the same cost as stamps and we can post the items on your behalf.

 

MEDICAL ASSISTANCE
Should you need Medical Services during your stay please contact our Guest Relations, Reception or our Duty Manager who can contact a Doctor on your behalf.