Team. We
embrace the diversity of our team and individual perspectives in working
together to meet challenges, and achieve our common goals and objectives
through mutual respect and open communication.
Our Employees. We
create an environment where our staff can achieve their personal and career
goals through competitive salaries and benefits and opportunities for
promotion. We recognise that our staff is our greatest asset and we value the
contribution of each member of our team.
Our Customers. We
are dedicated to service and to always try to exceed customer expectations.We remind our staff that their welcome,
warmth, kindness, fun, generosity and hospitality make a difference to our
customers’ experience.
Our Community. We
are committed to preserving and protecting the environment and supporting
businesses where we do business. We strive to highlight our local culture,
history and geographical setting thereby emphasising our unique environment and
our dedication and loyalty to our community.We value our integrity and employ only the highest standard of conduct
in all our actions, honouring both moral and ethical standards.
In Business. As
creative leaders our vision for the future is ever evolving, we strive for continuous
improvement and innovation. As pioneers and trendsetters, we embrace research
and change. We recognise that customer loyalty is a key driver of our business;
we therefore work tirelessly to foster and nurture our relationships and
partnerships. It is our view that respect and trust are integral in all or our
relationships and partnerships. We are committed to the financial success and
financial independence of each property and of our company
Environmental Responsibility
We
recognise our environmental responsibilities and the impact of our practices,
acts and omissions. We comply with local bylaws regarding the environment e.g.
waste disposal of electrical appliances and monitoring noise levels to ensure
compliance with the environmental conditions of licences. We are committed as
far as reasonably practicable to ensure environmentally friendly practices to
include the following:
Recycling. We
compost all our waste food through an efficient system that turns biodegradable
waste into peat free environmentally friendly compost which in turn is then
used in our gardens. All glass and cardboard is recycled.
Energy. All
our properties almost exclusively use energy saving bulbs and we use timing and
motion sensors in areas that are unoccupied for certain periods. Our external
lighting and heating systems are timed to ensure minimal wastage of fuel. When
updating equipment we ensure that replacements are the best option for the
environment such as A rated equipment.We
encourage the use of public transport and our shuttle bus to minimise carbon
emissions. We encourage walking and cycling where possible and support and
sponsor various schemes such as the Ring of Kerry Charity Cycle and Walk Into
The Light.
Materials. We
have an environmental purchasing policy and avoid excess packaging where best
possible through bulk buying and using refillable vatts.This also includes choosing local suppliers
where possible and suppliers that have the same values in relation to the environment
as we do. We comply with a strict policy in relation to chemicals and are eco
friendly and biodegradable where possible, including non hazardous chemicals
for the user. We encourage the use of ezines, email and the internet among our
customers and colleagues to minimise paper usage.
Education. We
educate our guests through engagement and our employees through training,
awareness, monitoring, instruction and supervision. We are a green hospitality
award member, a programme that recognises businesses that make an effort to
take care of our environment.
Social Responsibility
For
over 55 years, The Gleneagle Hotel has served the local community, not only via
employment but also with The O’Donoghue Family’s strong ethos in support of
local community and deserving causes. It is our belief that as our customers support us by
returning many times a year, that we in turn support our local community and
charities.
